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Shipping, Local Delivery & Return Policy

From our roasting kitchen in Greensboro to your door — or straight into your hands at a market or event. Here’s how shipping, local pickup, and returns work, so there are no surprises between us and your next bag of warm, cinnamon-glazed nuts.
Last Updated: September 19, 2026
Shipping, Local Delivery & Return Policy

Shipping, Local Delivery & Return Policy FOR LET’S GET NUTZ, LLC & PIEDMONTTRIADCANDIEDNUTS.COM

Shipping, Local Delivery & Return Policy

Effective Date: May 20, 2026

Last Updated: September 19, 2026

Website: https://piedmonttriadcandiednuts.com

At Totally Nutz (Let’s Get Nutz LLC), we treat every order with urgency and care to ensure your gourmet candied nuts arrive fresh, delicious, and intact. 

  1. Order Processing & Nationwide Shipping
  • Processing Time: Standard orders are packed and shipped within 1 to 3 business days. 
  • Transit Time: Packages are shipped via USPS or UPS and typically take 1 to 4 business days to arrive once dispatched. 
  • Tracking Updates: You will receive automated email tracking notifications and updates throughout the ordering and shipping process. 
  • Shipping Rates:
    • Free Standard Shipping on all nationwide orders over $75 (before taxes). 
    • $10 Flat-Rate Shipping on all nationwide orders under $75. 
  • Freshness & Packaging: All orders are packaged carefully to prevent crush damage and maintain small-batch freshness. Our roasted cinnamon-glazed nuts maintain peak freshness for weeks. To learn more about product shelf life and nutritional information, please visit our Resources page. 
  1. Local Delivery (Greensboro, NC Area)

We offer direct local delivery for customers residing near our Greensboro home base: 

  • Service Area: Available for delivery addresses within a 12-mile radius of our office in zip code 27408 (minimum order threshold of $40). 
  • Delivery Rates:
    • Free Local Delivery for orders $75 and over. 
    • $5 Delivery Fee for orders under $75. 
  • Delivery Window: Local deliveries are completed within 1 to 3 business days. 
  • Address Verification: Our system will automatically verify your billing and shipping address at checkout to confirm eligibility for local delivery. 

 

  1. Local Pickup Options
  • Contactless Office Pickup: In select circumstances, we offer contactless local pickup at our Greensboro office. Please contact us prior to ordering to receive a special checkout code and coordinate pickup details. 
  • Event Pickup: If we are scheduled for a live roasting booth near you, you can arrange local pickup at one of our public events. Please check our Events page for upcoming schedules and contact us to coordinate order collection. 
  1. Address Changes & Order Cancellations

If you need to change your shipping address or cancel an order, please contact us immediately at letsgetnutz@totallynutz.com. Because we begin processing orders promptly, address changes and cancellations can only be made before your shipping label has been generated. 

  1. Return, Exchange & Damage Policy
  • Perishable Food Policy: Due to federal food safety regulations and health standards, all sales are final. We do not accept product returns or exchanges after purchase. 
  • Damaged, Defective, or Incorrect Orders: Your satisfaction is paramount to us. If your package arrives damaged during transit, contains a defect, or does not match your order, please contact us within 48 hours of delivery at letsgetnutz@totallynutz.com with your order number and photos of the package/product condition. We will promptly work with you to issue a replacement or store credit. 

Contact Us

For questions regarding shipping, delivery status, or order inquiries, please reach out to us:

Email: letsgetnutz@totallynutz.com

Phone: (336) 355-8475